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care

Direct assistance and support from the artisans who handmade your El Vaquero products

EL VAQUERO DESIGNS HIS OWN CREATIONS FROM SCRATCH, OUR ARTISANS KNOW EVERY LITTLE SECRET AND CAN HELP YOU TO SOLVE MOST OF THE PROBLEMS.

With EV CARE you will never be stranded.

EV CARE is a product that includes additional services and repairs for your El Vaquero products; it also grants you up to one free replacement of the sole or the hand stitching of your moccasin boots.

Coverage is for one year and will begin on the date of purchase of the El Vaquero product.

Size change will no longer be a problem.

EV CARE also includes a free size change for each product including the shipping cost, as well as an intervention to replace the sole or hand stitching of your moccasins.

 

Protect Your El Vaquero Products

EV CARE HAS A VALIDITY OF 1 YEAR FROM THE PURCHASE OF THE PRODUCT

EV CARE allows your boots to last over time: buy our service and be protected from any damage, faciliting returns and replacements..

You can purchase EV CARE in two ways:

1. Buy EV CARE along with your new El Vaquero by adding EV CARE in your cart or your checkout page.

2. Or within 60 days from the date of purchase of your product:

    • Online (directly from your private area, selecting the reference product on your order)

    • Calling El Vaquero Customer Care at +39 370 3784279
(you'll be asked to provide proof of purchase)

For complete product information, see EV CARE Terms and Conditions.

Additional assistance from Your personal shopper

Get instant help via phone or chat, book a repair, and much more.

Contact the El Vaquero Team: Click Here.
 

 

Forever handcrafted for authentic spirits.
Forever ElVaquero. Since 1975.

 
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